Cold-chain distribution
Ardent Foods Distribution
A clearer response across regional routes.
41%
Read case studySelected outcomes
Small, measurable changes. Better days across the network.
See how connected signals and practical workflows helped operations teams make service risk, flow and performance easier to manage.
Illustrative scenarios: all client names, quotations and outcome measures on this page are fictional.
Industrial distribution
Kestrel Industrial Supply
Dispatch visibility that surfaced the work queue.
27%
Read case studyHome furnishings retail and distribution
Marlow Home & Living
Eight sources, one carrier conversation.
8 → 1
Read case studyCold-chain distribution · 12-week pilot
Ardent Foods Distribution
A clearer response across regional routes.
41%faster escalation
3regional operating areas
12 wkpilot scope
“We now see the risk early enough to choose a response, rather than explain a miss after the fact.”
The challenge
Regional teams relied on separate carrier portals and manually shared updates. By the time a delivery risk reached customer service, options were limited and escalation ownership varied by route.
The solution
Meridian Vale connected transport milestones, order priority and temperature-sensitive commitments in a common event view. Exception thresholds routed at-risk deliveries to the right regional owner with a concise event history and escalation path.
Implementation scope
Control-tower event model across 3 regions, 2 transport systems and customer-service workflows.
Outcome: Late-delivery escalation time reduced by 41% across regional cold-chain routes.
Industrial distribution · 16-week rollout
Kestrel Industrial Supply
Dispatch visibility that surfaced the work queue.
27%less unplanned backlog
4distribution centres
16 wkrollout
“The teams have a common view of where flow is slowing, and the room to intervene before it becomes tomorrow’s problem.”
The challenge
The dispatch plan changed quickly, but supervisors had limited visibility into where picking and staging work was accumulating. Backlog often appeared in reports after the shift had ended.
The solution
A shift-level flow view joined order urgency with zone activity, labor allocation and carrier cut-off times. Site teams tested the signals in daily huddles and adjusted local thresholds before extending the model.
Implementation scope
Warehouse flow model for 4 distribution centres; WMS activity, order cut-offs and dispatch milestones.
Outcome: Dispatch visibility improved and unplanned backlog reduced by 27%.
Home furnishings · 14-week programme
Marlow Home & Living
Eight sources, one carrier conversation.
8 → 1sources aligned
2regional teams
14 wkprogramme
“The review is finally about what we can improve together—not which spreadsheet has the newest number.”
The challenge
Carrier reviews used a mix of spreadsheets, email exports and regional reporting. Definitions differed, and meeting time went into reconciling numbers instead of agreeing improvement actions.
The solution
The team mapped and validated eight order, warehouse, carrier and service data sources into a governed scorecard. Shared definitions were agreed with operations and procurement, with traceable lineage back to source events.
Implementation scope
Data engineering and carrier scorecard across 8 sources, 2 regions and weekly performance reviews.
Outcome: Consolidated eight disconnected sources and established more consistent carrier performance reviews with shared definitions and traceable data.
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